Empathy is the ability to build understanding around another person’s thoughts, feelings, and rationale through inclusive behavior. In today’s disrupted healthcare marketplace, it is imperative to build a greater level of understanding of customers’ thoughts, needs, and challenges. Empathetic engagement builds trust and makes customers feel understood, valued, and respected. However, despite the importance of […]
4 Key Steps to Engage More Empathetically with Others to Build Deeper Understanding
Brene Brown has said, “Empathy is simply listening, holding space, withholding judgment, emotionally connecting, and communicating that incredibly healing message of you’re not alone.” Empathy is an incredibly important skill for leaders in any and all domains. Having awareness and understanding for the feelings and experiences of one’s peers and employees can set the tone […]
Leadership Empathy: 3 Tips to Help You Better Understand Your Team
Oprah Winfrey once said, “Leadership is about empathy.” The ability to relate and connect with people, to inspire, and empower their life is a paramount leadership skill. It has become a top management priority, particularly due to blending of their personal and professional lives throughout the pandemic. At WLH, we define leadership empathy as the […]
LEADERSHIP TRANSITION: 4 Keys to Help New Leaders Face Challenges
John C. Maxwell once said, “A leader is one who knows the way, goes the way, and shows the way.” As leaders transition to new roles, it is crucial for them to adapt quickly so they can “know the way” and “show the way to go.” Transitions can create challenges, whether that be learning a […]
The 4 R’s for Re-entry: Tips to Help You Lead Your Organization
Summer is here and many just want to get outside or go on vacation after the stress and disruption related to the pandemic. However, senior leaders are faced with many challenges as they Reimagine their future, Redefine their strategies, Re-engage employees, and Recalibrate their plans. Over these past few months, Dr. Wendy Heckelman and the […]
TEAM RESET: 4 Critical Steps for Jump Starting Your Team
Henry Ford once said, “If everyone is moving forward together, then success takes care of itself.” As the workforce begins to transition back to in-person work, it is imperative for leaders to realign with their employees on organizational priorities, as well as working together through unprecedented challenges. As teams restart and reset their work, a […]
The Importance of Recalibrating Your Plan
“However beautiful the strategy, you should occasionally look at the results.” – Winston Churchill As professionals re-enter the workforce and are faced with an unprecedented pivot back to in-person work, we find ourselves in the midst of a major transition. Leaders are now tasked with implementing large-scale change by accommodating employees who have worked from […]
Empathetic Leadership – Creating a Competitive Talent Advantage
Research by SHRM suggests that more than 50% of the US workforce will look for a new job in 2021 and nearly 25% will quit outright once COVID restrictions are lifted(1). “The Great Resignation” is a phrase being used to describe the aftermath as COVID-19 restrictions subside across the nation and employees return to the […]
Reengaging Your People With Your Redefined Organization
“ If you want to go fast, go alone. If you want to go far, go together.” – African Proverb Employees often cycle through varying degrees of engagement while going through change. Here are four tips to help reengage employees to ensure higher degrees of engagement and successful change implementation: 1. Reemphasize the why behind […]
Redefining Your Future Direction
Are you looking to redefine the future direction of your organization or team? If so, here are four things to consider when you are defining the future direction. Do you have a well-defined strategy to lead you toward your intended future direction? Can your strategy be successfully implemented? Have you identified the implications and risks […]