Customer Centricity, Collaboration, and Coaching

There are tangible actions leadership and customer-facing roles can take to ensure customer centricity and collaboration are central to everyday work practices and relationships. For life sciences companies, the intersection of these two values results in the right medicines and solutions getting to the right patients at the right time and with the best possible outcomes. This article focuses on the cross-functional collaboration needed to drive success, especially with customer-facing roles focused on larger organized customers.