Culture is created intentionally or by default. Many key decision makers within organizations find it difficult to intentionally create the shared beliefs, experiences, and actions of the people within their organization required to achieve desired cultural results. Often, lack of intentionality in culture creation lends itself to undesirable cultural results. Tune in this week to […]
You Must Understand Your Ecosystem to Build a Solid Plan
Life science professionals in customer-facing roles need to develop their business acumen to “connect the dots” and identify opportunities to deliver value. One of the more important elements of developing business acumen skills is to effectively assess the local healthcare ecosystem. When assessing a local healthcare ecosystem, it is helpful to evaluate the following factors: […]
The Importance of Asking Questions to Drive Insights
To fully grasp business acumen, it is important to understand the art of asking questions. More specifically, how leveraging questions helps better understand the challenges and pain points of an organization and how to take appropriate action based on information learned. When asking questions, you are seeking to understand: What is happening? Why is it […]
Collaboration Is Imperative For Organizational Success
More than two-thirds of companies include “collaboration” as a core value. This is no surprise given that collaboration has a significant payoff. Companies that promote and reinforce a collaborative culture: Are five (5) times more likely to be high performing in their industry and marketplace Sustain higher levels of engagement Report lower levels of work […]
Defining Business Acumen for Life Sciences
At its core, business acumen is about understanding how your company or your customers make money. Business acumen is also about understanding what information is used by your accounts when making critical decisions. A suggested framework for applying business acumen is as follows: Gather relevant organizational and marketplace data to understand the current situation Ask […]
Lessons Learned: The Importance of Empathetically Engaging Your Accounts
Leadership Empathy is a critical skill on all fronts. While leaders must empathetically engage with their direct reports, it is just as important for them to develop the skills to empathetically engage with their customers. When the pandemic first hit, WLH developed an approach to help leaders develop empathetic engagement skills. Though there are various coaching models used across many […]
How to Engage Customers Empathetically
Empathy is the ability to build understanding around another person’s thoughts, feelings, and rationale through inclusive behavior. In today’s disrupted healthcare marketplace, it is imperative to build a greater level of understanding of customers’ thoughts, needs, and challenges. Empathetic engagement builds trust and makes customers feel understood, valued, and respected. However, despite the importance of […]
4 Key Steps to Engage More Empathetically with Others to Build Deeper Understanding
Brene Brown has said, “Empathy is simply listening, holding space, withholding judgment, emotionally connecting, and communicating that incredibly healing message of you’re not alone.” Empathy is an incredibly important skill for leaders in any and all domains. Having awareness and understanding for the feelings and experiences of one’s peers and employees can set the tone […]
WLH Leadership Transition Guide and Toolkit
When promoted into a leadership role or assigned a new position it constitutes a big change. There is always a lot to do and learn. Rather than feel like you are being thrown into the deep end, our New Leader Transition Guide and Toolkit becomes a great life support tool. As change and leadership experts […]
Leadership Empathy: 3 Tips to Help You Better Understand Your Team
Oprah Winfrey once said, “Leadership is about empathy.” The ability to relate and connect with people, to inspire, and empower their life is a paramount leadership skill. It has become a top management priority, particularly due to blending of their personal and professional lives throughout the pandemic. At WLH, we define leadership empathy as the […]