In recent months, company executives and HR leaders have announced plans and policies for a return to the workplace. For those organizations opting to return people to the office, either full-time or part-time, managing a large-scale transition back to the office is something most leaders have never faced. Furthermore, this is another change employees are […]
Leading with Empathy: From the Top to the Customer
As the workforce begins to transition back to in-person work, it is imperative for leaders to realign with their employees on organizational priorities, as well as working together through unprecedented challenges. As teams restart and reset their work, a best practice for leaders is empathetic leadership. The greatest challenge leaders faced during the pandemic was […]
How to Engage Customers Empathetically
Empathy is the ability to build understanding around another person’s thoughts, feelings, and rationale through inclusive behavior. In today’s disrupted healthcare marketplace, it is imperative to build a greater level of understanding of customers’ thoughts, needs, and challenges. Empathetic engagement builds trust and makes customers feel understood, valued, and respected. However, despite the importance of […]
The 4 R’s for Re-entry: Tips to Help You Lead Your Organization
Summer is here and many just want to get outside or go on vacation after the stress and disruption related to the pandemic. However, senior leaders are faced with many challenges as they Reimagine their future, Redefine their strategies, Re-engage employees, and Recalibrate their plans. Over these past few months, Dr. Wendy Heckelman and the […]
Empathetic Leadership – Creating a Competitive Talent Advantage
Research by SHRM suggests that more than 50% of the US workforce will look for a new job in 2021 and nearly 25% will quit outright once COVID restrictions are lifted(1). “The Great Resignation” is a phrase being used to describe the aftermath as COVID-19 restrictions subside across the nation and employees return to the […]
Reengaging Your People With Your Redefined Organization
“ If you want to go fast, go alone. If you want to go far, go together.” – African Proverb Employees often cycle through varying degrees of engagement while going through change. Here are four tips to help reengage employees to ensure higher degrees of engagement and successful change implementation: 1. Reemphasize the why behind […]
Retaining Female Talent in the Age of COVID-19
The negative impact to women and their employment is emerging as one of the key effects of the COVID-19 pandemic. Women have disproportionately lost jobs over the last year compared to men. Certain sectors where there are more women than men, like hospitality, have been hit especially hard. Many women that have been asked to […]
Thinking about going somewhere new? So are your employees! Our Latest eBook Contains Tips for Retaining and Re-Recruiting Your Talent
The entire world was flipped upside down and many new, unexpected challenges emerged due to the COVID-19 pandemic. Unfortunately, the wide-spread disruption caused by the pandemic lingers and other unknown, perhaps unpredictable challenges have yet to surface. As more people are vaccinated and COVID restrictions are lifted, experts anticipate many employees will contemplate leaving their […]
Reimagine The Future
Senior leaders across every industry are facing many challenges. Leaders are now being required to focus more than ever on four main questions. Where will we work? How will we work? What skills are needed in our new way of working? What culture do we want to create to support our new strategy? In this […]
The Importance of Being an Authentic and Empathetic Leader: Meet Kelli Rodriguez
Here at WLH, we hold Women’s History Month in high esteem. It is a time to reflect on the progress that women have made across all domains of life, and in particular, how they have impacted the business world. Over the course of the past 50 years, women’s presence in the workplace has risen rapidly—in […]