Henry Ford once said, “Coming together is a beginning. Keeping together is progress. Working together is success.” You can see the disruption in the healthcare marketplace everywhere you turn, but few issues are louder than that of The Great Resignation. While employees have been able to leverage the surplus of job openings against their employers […]
Who’s REALLY Holding the Pen? Rewriting Work in 2022
Research suggests the onset of COVID-19 drove a staggering number of employees to transition out of their jobs, a trend that has only increased over the past two years. Interesting, right? Rewriting work: This phenomenon, known as The Great Resignation, has been driven by a fundamental misalignment of the social and non-social contract between employees […]
3 Tips to Help Leaders Begin Their Organizational Redesign Journeys
As they enter 2022, many organizations are redesigning their organization and striving to build a more desirable and sustainable culture. Tune in for this week’s podcast as Wendy provides 3 tips to help leaders begin their organizational redesign journeys. Watch and/or Listen now on your favorite podcast platform! Feel free to share some ways your team is thriving during […]
You Did It! R.E.F.L.E.CT. On Your Success
Happy Holidays! It is unbelievable to think that in less than a month it will be the new year! As we wrap up 2021, I cannot help but reflect on all that I am grateful for. As an organization, my team and I are inspired to continue thriving in this ever-changing world. One thing rings […]
Leading with Gratitude
My hope is that you and your family are safe, well, and flourishing as the holidays approach. I find that during the holiday season key themes emerge about our role in the organization and how organizational cultures continue to change and thrive. We wanted to use this month’s newsletter to highlight the importance of […]
3 Leadership Practices to Ease The Transition Back to The Office
In recent months, company executives and HR leaders have announced plans and policies for a return to the workplace. For those organizations opting to return people to the office, either full-time or part-time, managing a large-scale transition back to the office is something most leaders have never faced. Furthermore, this is another change employees are […]
Leading with Empathy: From the Top to the Customer
As the workforce begins to transition back to in-person work, it is imperative for leaders to realign with their employees on organizational priorities, as well as working together through unprecedented challenges. As teams restart and reset their work, a best practice for leaders is empathetic leadership. The greatest challenge leaders faced during the pandemic was […]
How to Engage Customers Empathetically
Empathy is the ability to build understanding around another person’s thoughts, feelings, and rationale through inclusive behavior. In today’s disrupted healthcare marketplace, it is imperative to build a greater level of understanding of customers’ thoughts, needs, and challenges. Empathetic engagement builds trust and makes customers feel understood, valued, and respected. However, despite the importance of […]
The 4 R’s for Re-entry: Tips to Help You Lead Your Organization
Summer is here and many just want to get outside or go on vacation after the stress and disruption related to the pandemic. However, senior leaders are faced with many challenges as they Reimagine their future, Redefine their strategies, Re-engage employees, and Recalibrate their plans. Over these past few months, Dr. Wendy Heckelman and the […]
4 Critical Steps for Jump Starting Your Team
Henry Ford once said, “If everyone is moving forward together, then success takes care of itself.” As the workforce begins to transition back to in-person work, it is imperative for leaders to realign with their employees on organizational priorities, as well as working together through unprecedented challenges. As teams restart and reset their work, a […]