As the workforce begins to transition back to in-person work, it is imperative for leaders to realign with their employees on organizational priorities, as well as working together through unprecedented challenges.  As teams restart and reset their work, a best practice for leaders is empathetic leadership. 

The greatest challenge leaders faced during the pandemic was learning to empathetically engage with their employees and their customers. This showed us that the nature of work is changing and traditional work practices are no longer fit for many jobs. 

Read our latest insights below.

Leadership Empathy: 3 Tips to Help You Better Understand Your Team

The ability to relate and connect with people, to inspire, and empower their life is a paramount leadership skill. It has become a top management priority, particularly due to blending of their personal and professional lives throughout the pandemic. At WLH, we define leadership empathy as the ability to build understanding around someone’s thoughts, feelings, and rationale through inclusion. In this episode we identify three benefits to leaders developing empathy. Watch and/or listen to the episode here.

4 Key Steps to Engage More Empathetically with Others to Build Deeper Understanding

Empathy is an incredibly important skill for leaders in any and all domains. Having awareness and understanding for the feelings and experiences of one’s peers and employees can set the tone for company culture and communicate that all members of an organization are cared for. At WLH, we have shaped four key steps to engage more empathetically with others to build deeper understanding. Watch and/or listen to the episode here.

How to Engage Customers Empathetically

In today’s disrupted healthcare marketplace, it is imperative to build a greater level of understanding of customers’ thoughts, needs, and challenges. Empathetic engagement builds trust and makes customers feel understood, valued, and respected. However, despite the importance of empathy, not every employee has the skills to empathetically engage with customers. In this episode we share four tips to improve your empathetic engagement skills. Watch and/or Listen to the episode here. 

Lessons Learned: The Importance of Empathetically Engaging Your Accounts

Leadership Empathy is a critical skill on all fronts.  While leaders must empathetically engage with their direct reports, it is just as important for them to develop the skills to empathetically engage with their customers. When the pandemic first hit, WLH developed an approach to help leaders develop empathetic engagement skills. Though there are various coaching models used across many organizations, empathetic engagement has continually been the missing piece.  In this episode we present 4 tips for leaders who seek to engage empathetically. Watch and/or listen to the episode here. 

WLH brings deep expertise and leadership development in helping leaders activate their empathetic engagement skills. You can learn about our empathetic leadership and engagement programs here.  Feel free to share some ways your team is thriving during change in the comments below.

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We are change, leadership, and L&D experts focused on companies in the pharmaceutical and life sciences industry.

Change ManagementOrganizational CultureTalent DevelopmentWorkforce PlanningWendy L. HeckelmanChange and Thrive PodcastCoachingWLH Consulting Inc.EmpathyLeadership EmpathyEmpathetic Engagement