My hope is that you and your family are safe, well, and flourishing as the holidays approach. I find that during the holiday season key themes emerge about our role in the organization and how organizational cultures continue to change and thrive. We wanted to use this month’s newsletter to highlight the importance of […]
Building Business Acumen and Account Management Capabilities
When customer-facing roles lack business acumen it leads to poor planning and missed opportunities. What are your needs to ensure your customer-facing employees thrive in today’s disruptive and complex healthcare environment?
Developing Leadership at All Levels
Leading in the pharmaceutical and life sciences industries cannot be left to chance. It is crucial for organizations to develop leaders at every level—from the front line to the CEO—to support success. What does it take to develop leaders at all levels to ensure they can deal with current business challenges and prepare for what comes next?
Defining Your Learning Strategy
When L&D efforts are episodic and reactive, employees are not prepared to win. Are you ready to refresh your learning strategy to be more purposeful with robust learning journeys that ensure your people possess the knowledge, skills, and capabilities to achieve results?
Retaining Your Talent In Life Sciences: ℞ for Retention™
Retaining talent continues to be a primary challenge for many organizations. Losing talent can jeopardize customer relationships and impact on-going revenue generation. WLH has extensive expertise in evaluating retention risks and implementing successful strategies to retain critical talent.
Why Organizations Fail to Retain Top Talent. Tips to Help You Avoid the Great Resignation
Retaining top talent continues to be a critical issue for organizational leaders. As many employees are making the decision to leave their jobs, leaders must employ strategies to combat what experts are calling “The Great Resignation.” Tune in to this week’s podcast to learn 3 strategies that leaders can employ to more effectively retain top […]
Reset, Realign and Reengage: Returning to Work
A year ago, “work from home” became the norm throughout the life sciences industry. For those working at home, employees adapted to virtual meetings, technological barriers, and the inevitable blending of their personal and professional lives. Now, these employees are being asked to recalibrate their lives to in-person work. We’re proud to announce our feature […]
The Importance of Asking Questions to Drive Insights
To fully grasp business acumen, it is important to understand the art of asking questions. More specifically, how leveraging questions helps better understand the challenges and pain points of an organization and how to take appropriate action based on information learned. When asking questions, you are seeking to understand: What is happening? Why is it […]
Collaboration Is Imperative For Organizational Success
More than two-thirds of companies include “collaboration” as a core value. This is no surprise given that collaboration has a significant payoff. Companies that promote and reinforce a collaborative culture: Are five (5) times more likely to be high performing in their industry and marketplace Sustain higher levels of engagement Report lower levels of work […]
How to Engage Customers Empathetically
Empathy is the ability to build understanding around another person’s thoughts, feelings, and rationale through inclusive behavior. In today’s disrupted healthcare marketplace, it is imperative to build a greater level of understanding of customers’ thoughts, needs, and challenges. Empathetic engagement builds trust and makes customers feel understood, valued, and respected. However, despite the importance of […]