Life science professionals in customer-facing roles need to develop their business acumen to “connect the dots” and identify opportunities to deliver value. One of the more important elements of developing business acumen skills is to effectively assess the local healthcare ecosystem. When assessing a local healthcare ecosystem, it is helpful to evaluate the following factors: […]
Defining Business Acumen for Life Sciences
At its core, business acumen is about understanding how your company or your customers make money. Business acumen is also about understanding what information is used by your accounts when making critical decisions. A suggested framework for applying business acumen is as follows: Gather relevant organizational and marketplace data to understand the current situation Ask […]
Returning to the Workplace: Three Leadership Practices to Ease the Transition Back to the Office
In recent months, company executives and HR leaders have announced plans and policies for a return to the workplace. For those organizations opting to return people to the office, either full-time or part-time, managing a large-scale transition back to the office is something most leaders have never faced. Furthermore, this is another change employees are […]
Leading with Empathy: From the Top to the Customer
As the workforce begins to transition back to in-person work, it is imperative for leaders to realign with their employees on organizational priorities, as well as working together through unprecedented challenges. As teams restart and reset their work, a best practice for leaders is empathetic leadership. The greatest challenge leaders faced during the pandemic was […]
4 Key Steps to Engage More Empathetically with Others to Build Deeper Understanding
Brene Brown has said, “Empathy is simply listening, holding space, withholding judgment, emotionally connecting, and communicating that incredibly healing message of you’re not alone.” Empathy is an incredibly important skill for leaders in any and all domains. Having awareness and understanding for the feelings and experiences of one’s peers and employees can set the tone […]
Leadership Empathy: 3 Tips to Help You Better Understand Your Team
Oprah Winfrey once said, “Leadership is about empathy.” The ability to relate and connect with people, to inspire, and empower their life is a paramount leadership skill. It has become a top management priority, particularly due to blending of their personal and professional lives throughout the pandemic. At WLH, we define leadership empathy as the […]
Coaching Through Transition: 6 Key Steps to Help Your Team Successfully Navigate Their Transition
Renowned football coach Pete Carroll once said, “each person holds so much power within themselves that needs to be let out. Sometimes they just need a little nudge, a little direction, a little support, a little coaching, and the greatest things can happen.” Coaching is a critical skill. However, coaching skills can be difficult to […]
Leadership Transition: 4 Keys to Help New Leaders Face Challenges
John C. Maxwell once said, “A leader is one who knows the way, goes the way, and shows the way.” As leaders transition to new roles, it is crucial for them to adapt quickly so they can “know the way” and “show the way to go.” Transitions can create challenges, whether that be learning a […]
Team Reset: 4 Critical Steps for Jump Starting Your Team
Henry Ford once said, “If everyone is moving forward together, then success takes care of itself.” As the workforce begins to transition back to in-person work, it is imperative for leaders to realign with their employees on organizational priorities, as well as working together through unprecedented challenges. As teams restart and reset their work, a […]
Empathetic Leadership – Creating a Competitive Talent Advantage
Research by SHRM suggests that more than 50% of the US workforce will look for a new job in 2021 and nearly 25% will quit outright once COVID restrictions are lifted(1). “The Great Resignation” is a phrase being used to describe the aftermath as COVID-19 restrictions subside across the nation and employees return to the […]