Consulting 6
Practice areas, diagnostic offers, and consulting service pages.
Learning 8
Learning strategy, academies, and development programs.
About 8
Company, leadership, approach, and client experience pages.
Policies 4
Website policy, accessibility, and utility pages.
Articles & News 285
Editorial insights, announcements, and thinking from WLH experts.
- Articles & News
- ℞ For Re-entry: Supporting Female Talent As They Return To The Work Force
- 2016 Business Planning TIPS
- 2018 Leadership Journey
- 3 Leadership Practices to Ease The Transition Back to The Office
- 3 Proven Principles For Successful Change Execution and Leadership Agility
- 3 Tips for Jump Starting A Team When Undergoing Change
- 3 Tips to Help Leaders Begin Their Organizational Redesign Journeys
- 3 Tips to Help You Better Understand Your Team
- 4 Critical Steps for Jump Starting Your Team
- 4 Key Steps to Engage More Empathetically With Others
- 4 Keys to Help New Leaders Face Tough Challenges
- 4 Tips To Help You with Your Business Planning
- 4th Quarter Business Planning and Execution Tips
- 4th Quarter Business Planning and Execution Tips
- 6 Key Steps to Help Your Team Successfully Navigate Their Transition
- 6 Steps to Coach Direct Reports through Transition
- 7 Tips for Developing Account Management Skills
- A Call to Action: Optimizing Pharmaceutical Field Force Effectiveness and Account Team Collaboration after your National Sales Meeting (NSM)
- A Crash Course On Risk Analysis and Risk Mitigation
- A Framework for Equipping Leaders to Successfully Lead their Teams through Transformational Change
- A Message to Our Community: Thank You For Tuning In!
- A Reflection on Leadership Style
- Accelerate Leader Behaviors and Advance Culture
- Accelerating Change in Matrix Pharma Organizations: The Critical Role of Cross-Functional Teams in 2025
- Accelerating Leadership Development Globally
- Account Management Curriculum Roadmap
- Activating Empathetic Leadership For Re-Entry
- Adapting to IDN Consolidation: Implementing New Account Management Strategies for 2025
- Adapting to Personalized Medicine: Change Implementation for Precision Therapies in 2025
- Alter and Adjust: Successfully Driving Cultural Transformation in the Workplace
- An Integrated Approach to Developing Business Acumen
- An Interview With Dr. Wendy Heckelman
- Applying Lessons Learned From The Arts To Create A More Diverse, Equitable, and Inclusive Workplace
- Applying Lessons Learned From The Arts To Create A More Diverse, Equitable, and Inclusive Workplace Part 2
- Are you and your team set up to close the year strong?
- Are You Change Ready?
- Before the Pre-Call Plan: Why Every Biopharma Rep Needs an Account Engagement Mindset
- Best Practices and Lessons Learned for Mid-year Business and Account Plan Reviews
- Best Practices for Business and Account Planning
- Best Practices for Ensuring Senior Team Alignment
- Best Practices for You and Your Strategic Account Management Strategy
- Beyond Recognition: Why Culture, Not Just Awards, Drives Sustainable Performance
- Biotech – Scaling for Growth
- Building a Leadership Pipeline: Developing Leaders at All Levels
- Building Strategic Account Management Capabilities for Specialty Teams in 2025
- Business Acumen for the HR and OD Professional
- Business Acumen: Distilling Insights
- Business Planning for a Successful 2017
- Business Planning for Field Organizations: Lessons Learned
- CALIBRATE – Calibrating Your Success: Set Your Organization Up to Win
- Change Agility: A Winning Capability
- Change is coming in 2025: Strategic Resource Allocation for Biopharma Success
- Changing and Thriving in 2022 an Interview with the Book’s Author Dr. Wendy L. Heckelman
- Changing the Model Without Building the Skills: Why Commercial Transformations Stall
- Client Case Study: Building a Culture of Development & Performance
- Client Case Study: Leveling Up Leadership — Strategic Plan for Excellence
- Closing the Execution Gap: From Strategy Deck to Organizational Reality
- Closing the Execution Gap: From Strategy Deck to Organizational Reality
- COACH – Coaching Direct Reports Through Transition
- Coaching Account Management Skills
- Coaching Direct Reports Through Transition
- Coaching Direct Reports Through Transition
- Combining Sales Coaching and Field Based Compliance Monitoring to Improve Results
- COMMIT – Becoming a Committed Leader: Preparing Your Team to Thrive During Disruptive Times
- Communication During Change: Business Impact and Risk Mitigation
- Compliant Communications Tips for Pharmaceutical Organizations
- Conducting a Leadership Strategy Assessment: 5 Key Benefits
- Conducting a Leadership Strategy Assessment: 5 Key Benefits
- Connecting the Dots: 10 Lessons Learned for Creating an Account Management Mindset
- Connecting the Dots: Lessons for BioPharma Leadership and Learning Organizations
- Conquering Change in Commercial Biopharma:Overcome the 70% Failure Rate with WLH’s Proven 5C’s Framework
- Considerations for Building a Retention Strategy
- CONSTRUCT – Constructing A Plan to Address Business Impact and Risks
- CREATE – Creating a High Performing Team to Deliver Results
- Create a High Performing Team
- Create A High-Performing Team to Deliver Results in Today’s New Normal
- Creating a Culture of Collaboration: The “what” and the “how” requires engaging every level of your Organization
- Creating Account Managers: Building an Internal Bench
- Cultivating and Maintaining Diverse and Inclusive Workplace
- Culture of Collaboration: Challenges and Best Practices for Account Team Collaboration
- Culture Transformation in Life Sciences: What Actually Drives Behavior Change
- Customer Re-engagement: What is the same and what is different?
- Customer-Centric Transformation: Implementing Account Management Models Around Patient Journeys
- Defining an Account Management Strategy for Life Science Companies
- Defining Business Acumen for Life Sciences
- Defining Competencies: Market Access Organizational Evolution
- Defining Leadership Competencies in a Specialty Pharmaceutical Company
- Deploying Field Medical Resources Diagnostic
- Developing a Premier Employer Strategy
- Developing Business Acumen and Account Management: Learning from the Past to Inform Future Needs
- Developing Business Acumen in Life Sciences
- Developing Change Agility Capabilities: Balance, Speed, and Flexibility
- Developing Effective Plans: Tips to Start Off The New Year
- Developing Leadership Presence
- Disruptive Change Is Among Us: 3 Tips to Help You Renew Your Commitment As A Leader
- Driving Commercial Excellence: L&D’s Crucial Role in Summer Strategy
- Driving Cultural Change During Transformation
- Driving Cultural Transformation
- Driving Growth In 2022 Requires Leadership
- Effectively Executing Change and the Role of Transition Leadership
- Elevating Strategic Alignment Through L&D: Maximizing Productivity During Vacation Season
- Empathetic Leadership – Creating a Competitive Talent Advantage
- Empowering Commercial Excellence: HR’s Strategic Role in Summer Advancement
- Empowering Pharma Leaders as Change Agents: 2024 Strategies & Playbook
- Empowering Strategic Alignment: HR’s Crucial Role During Vacation Season
- End of Year Business Planning
- Entering The Wild World Of Parenthood Is A Masterclass In Agility
- Equipping Leaders to Stay Ahead of Change
- Facilitating Change in the Time of COVID-19
- Field Based Monitoring: Best Practices for Pharma Companies
- Field Force Effectiveness to Meet Evolving Healthcare Environment
- Field Force Expansion
- Field Force Expansion Redesign, Execution Planning & Leadership Development
- Field Reimbursement Managers in 2026: How the FRM Role Has Evolved
- Four Essential Tips for Building High-Impact Account Plans in 2026
- Four Tips for Developing Successful Account Business Plans
- From Planning to Action: Jump-Starting the New Year
- From Quarterly Review to Q4 Results: The Critical Role of Cross-Functional Collaboration in Account Success
- From Strategy to Execution: How Commercial Teams and Learning Leaders TRANSFORM TOGETHER
- From Theory to Practice: Creating Individual Development Plans That Drive Real Growth
- Future Trends in Life Sciences Account Management
- Future-Proofing Market Access in a Value-Based Healthcare World: Your 2025 Change Roadmap
- Getting Value Out of the Quarterly Business Review
- Getting Value Out of the Quarterly Business Review
- Global Pharmaceutical Manufacturer’s Reactive Response to a Corporate Integrity Agreement
- Goal Setting: Best Practices for Gaining and Maintaining Momentum
- Happy Thanksgiving! We Appreciate You.
- Healthcare HR Strategy and Workforce Planning
- Helping Change Efforts Succeed: Execution Planning Best Practices
- How Do You Find Focus As You Reflect and Prepare for the Coming Year?
- How to Assess Your Organizational DE&I Practices
- How to Change and Thrive As a Female Business Leader in 2021
- How to Cultivate A Culture of Inclusion
- How to Develop Leaders’ Change Agility Capability
- How to Engage Customers Empathetically
- How to Prioritize DE&I Awareness Within Your Organization
- How to Take Action Around DE&I Effort Within Your Organization
- How to Thrive During Difficult Times: Lessons Learned with Laurie Cooke
- HR’s Strategic Role in Guiding Mid-Year Change and Talent Development in Pharma
- Implementing Change and Building Change Agility
- Implementing Key Account Strategy in a Global Pharmaceutical Company
- Improving Field Sales Business Planning and Marketplace Acumen
- Insights Into Navigating Large-Scale Change with Andrew Moore General Manager of Pfizer CentreOne
- Integrated Human Capital Strategy for a Global Animal Health Company
- Is Your Organization Change Ready?
- Is your organization neglecting culture definition?
- Is Your Organization Ready For Change?
- It Only Gets Better From Here
- It’s All About Mindset, Account Managers!
- Jump Starting Your Team’s Performance
- Key Account Management Strategy Implementation
- Key Account Organizational Diagnosis to Improve Field Force Effectiveness
- L&D Serving as Business Partner to Developing Account Management Capabilities
- Launching a Novel Drug with a Contracted Sales Force
- Leader Commitment as a Key Driver for Successful Change Implementation
- Leaders’ Year-End Playbook: Strategies to Finish Strong and Build Momentum for 2025
- Leadership Agility: The 5C’s of Transition Leadership®
- Leadership Development: A Holistic Perspective Through Three (3) Lenses
- Leadership Transition: Tips & Techniques for Success
- Leading Change and Navigating Transition
- Leading Successful Change by Managing Business Risks
- Leading the Way to a Development Culture
- Leading With Agility In A New Decade
- Leading with Empathy: From the Top to the Customer
- Leading with Gratitude
- Learn from the Experts
- Learning Agility is a muscle: Interested in working out?
- Learning Agility: L.E.A.R.N. for Growth™
- Leveraging Reporting to Enhance Field Based Monitoring
- Making Account Management Work in Specialty Pharma: Navigating the Specialty Pharmaceutical Journey
- Market Access Learning Strategies and Curriculum
- Market Access Learning Strategy and Curriculum
- Market Access Organizational Redesign and Talent Development
- Mastering Strategic Alignment in Life Sciences: Maintaining Momentum During Vacation Season
- Maximizing Your Change Investment: 2025 Implementation Metrics That Matter
- Maximizing Your Impact as a New Pharma Executive: Leveraging HR and L&D Partnerships
- Medical, Sales, and Access: Balancing the Three-Legged Stool
- Mid-Year Leadership Transition: A Strategic Approach for New Commercial Leaders in Life Sciences
- Mid-Year Reflection for HR Leaders: Supporting Commercial Excellence
- Mid-Year Reflection for L&D Leaders: Accelerating Commercial Capabilities
- Mid-Year Reflections: Elevating Your Commercial Strategy This Summer
- Mid-Year Strategic Reflection: Accelerating Change in Life Sciences
- Navigating Mid-Year Challenges: A Guide for Newly Hired Pharma Executives
- Navigating the IRA Impact: Change Implementation for Value-Based Account Strategies
- Navigating the Shifting Landscape: How Pharma Can Adapt Their Sales Model for Success
- Navigating the Shifting Landscape: How Pharma Can Adapt Their Sales Models for Success
- New Group Start-up
- Organizational Change in 2026: The Principles Still Hold. The Stakes Are Higher
- Organizational Change in Life Sciences: Lessons from the Field
- Organizational Redesign and Business Planning
- Organizational Redesign Is More Than Moving Boxes on an Organizational Chart
- Organizational Restructuring of a Large Operations Group
- Organizational Restructuring of a Large Operations Group
- Planning for a Successful 2019
- Planning For Risk When Undergoing Large Scale Change
- Press Release – Applying Critical Change and Thrive Leadership Principles During These Difficult Times
- Press Release – WLH Consulting Inc. Announces Launch of WLH Learning Solutions
- Project Management Institute Webinar on Culture Change – Q&A
- Redefining Your Future Direction of Your Team and Organization
- Reengaging Your People With Your Redefined Organization
- REFLECT Forward: Using WLH’s Framework to Launch 2026 Ready
- REFLECT on 2017 to Ensure a Strong 2018
- Reflecting on LTEN 2025: Transformation, Partnership, and Possibility
- Reimagine The Future
- Resolve to be Change Agile
- Retaining Female Talent in the Workforce
- Retaining High Performing Employees: Factors and Lessons Learned
- Retaining High Performing Talent
- Retaining High Performing Talent: Specific Strategies to Retain Women in your Organization
- Revamping a Performance Management Process
- Sales Leaders’ Curriculum, Needs Analysis, and Roadmap
- Seizing the Summer: Advancing Commercial Excellence in Pharma, Biotech, and Medical Devices
- SEMDA Webinar: Improving Change Agility Skills
- Setting Your 2025 Change Leadership Foundation: Critical Capabilities for the New Year
- So, one of the “Big 4” Designed a Change Plan for Your Organization. Now What?
- Solutions for an Evolving Healthcare Marketplace: Developing Your Talent
- Spring is here… Nature’s way of reminding us of the power of change
- Steps to Intentionally Creating Culture
- Strategic Business Planning During Uncertain Times
- Strategic Change and Developing Leadership Agility
- Strategic Implementation Planning and Post-merger Integration
- Strategic Planning in Life Sciences: Failing to plan is Planning to Fail
- Successful Account Management in Specialty Pharma starts with Collaboration
- Successfully Driving Change: At the Organizational, Team, and Individual Levels
- Successfully Driving Cultural Transformation at the Organizational, Team, and Individual Levels
- Successfully Driving Cultural Transformation: 5 Key Principles
- Supporting Female Talent As They Return to The Workplace
- Talent Retention & The Great Resignation
- The 3 Capabilities of Change Agility
- The 4 R’s for Re-entry: Tips to Help You Lead Your Organization
- The 5 Best Practices for Jump Starting Your Team for the New Year
- The 5C’s in Practice: What Successful Pharma Transformations Have in Common
- The Critical Role Communication Plays Through The Change Process
- The Evolution and Optimization of Medical Affairs Roles within the Strategic Account Team
- The Growth in Centralized Decision-Making: Forcing Life Sciences Companies to Evolve their Go-To-Market Strategies
- The Importance of Asking Questions to Drive Insights
- The Importance of Being An Authentic and Empathetic Leader
- The Importance Of Empathetically Engaging Your Accounts
- The Importance of HR Partnership When Crafting and Leading Strategic Change
- The Importance of Leadership Commitment When Driving Large Scale Change
- The Importance of Recalibrating Your Plan
- The Leadership Multiplier Effect: Building Leaders at Every Level for Sustained Success
- The Manager’s Guide to Creating Development Opportunities in Pharma: Moving Beyond Traditional Training
- The New Compliance Landscape for Opioid Promotion
- The New Leadership Paradigm: Agility
- The New Leadership Paradigm: Bold, Intentional Collaboration, Coordination, and Communication
- The New Leadership Paradigm: Breakthrough Thinking
- The New Leadership Paradigm: Dare To Execute
- The New Leadership Paradigm: Empathy
- The New Leadership Paradigm: The ABC’s of Leadership For All Times
- The Role of the Leader: Personally Commit to a Change Effort
- The Strategic Role of Learning Leaders in Scaling AI Across Pharma
- The WLH REFLECT framework — helping you plan and prepare more effectively for 2024.
- Thinking About Going Somewhere New? So Are Your Employees!
- Time to assess Progress versus the Plan — Transforming Strategic Vision into Execution Excellence Through the 3C’s
- Tips for Improving Organizational Design Efforts
- Tips for Leadership Development, Account Management, and Industry Trends
- Tips On How Organizational Leaders Can Effectively Support Their Teams During Difficult Times
- Tips to Retain Your Talent in a Hybrid Working Environment
- Understanding the Unique Burdens on Women Leaders with Janet Loesberg
- Update on the Great Resignation Surge and A Critical Trend to Watch Out For
- Upskilling Your People: Investing in Future Success
- Using the I GLASS Field Based Monitoring Tool
- Warning! Your culture of talent development may be at risk
- What Biopharma HR Leaders Need to Know About AI and Human Capital Strategy
- What practices will you put in place to create a culture of Thankfulness?
- What practices will you put in place to create and reinforce a culture of gratitude?
- What we Learned at LTEN 2023
- When Matrix Teams in Life Sciences Stop Collaborating: Diagnosing the Real Problem
- Who’s REALLY Holding the Pen? Rewriting Work in 2022
- Why Biopharma Transformations Stall Before They Start
- Why Good Planning is Critical to Success
- Why Human Capital Work Should Be Your Priority
- Why Organizations Fail to Retain Top Talent. Tips to Help You Avoid the Great Resignation
- With Change Comes Risk: A Mitigation Crash Course for Leaders
- WLH 2020 Reflections
- WLH Consulting and Learning Solutions Joins Forces with Prominence Advisors and Tegra Analytics to Deliver End-to-End Commercial Excellence for Life Sciences
- WLH Women’s Spotlight: Female Leaders Thriving Through Change In 2022
- Women in Leadership — Coaching, Mentorship, and Sponsorship
- Women Leaders in Pharma (2025 Edition): The Work Continues, the Impact Grows
- You Did It! R.E.F.L.E.CT. On Your Success
- You Must Understand Your Ecosystem to Build a Solid Plan
- Your Customer Isn’t a Physician Anymore: Selling to IDNs, GPOs, and Organized Buyers
- Your Rx for Leading During These Difficult Times
Resources 97
Downloadable resources, frameworks, reports, and practical tools.
- All Resources
- ℞ For Leading During Difficult Times
- ℞ for Re-Engaging Accounts Post-Pandemic
- 4 Practical Ways to Build Empathetic Engagement
- 5 Lessons for Global Leadership Development
- A Sturdy Framework: Improving field force business planning requires managers to run each sales territory as if it is a self-contained business
- Account Management Curriculum Roadmap
- Account Management Learning Needs Discovery checklist
- Account Management Training for Specialty Drugs
- Achieving Customer-Centric Excellence: Animal Health Global Transformation
- Achieving Patient-Centric Excellence with an Elevated Account Management Strategy
- Best Practices for Developing Business Acumen & Planning Skills in Field Organizations
- Biotech – Scaling for Growth
- Boosting Sales Effectiveness with Better Field Collaboration
- Building a Culture of Collaboration for an Oncology Business Unit
- Building a Development Culture through End-to-End Talent Architecture Design
- Building Leadership Agility to Change and Thrive: The 5C’s of Transition Leadership®
- Building Strategic Account Management Capabilities
- Building the Bench for Account Directors
- Building the Next Bench of Leaders through an Aspiring Leaders’ Program
- Building the Next Generation of Account Directors
- Change and Thrive Blended Learning Suite
- Change Behavior / Drive Performance
- Change Happens! Why Leadership Agility Is a Critical Capability
- Change Is Coming: L&D’s Role in Driving Transformation
- Change Management, A Strategic Implementation Approach: The 5C’s of Transition Leadership®
- Change: The Critical Gap in Life Sciences Leadership Development
- Coaching to Account Management
- Collaboration Is Imperative For Organizational Success
- Connecting the Dots… 10 Lessons Learned for Creating an Account Management Mindset
- Created a Competency Model and Market Access Channel Learning Strategy
- Creating a Culture of Inclusion: Prioritizing Cultural and Systemic Change to Attract and Retain Talent
- Culture of Collaboration: Challenges and Best Practices
- Customer Centricity, Collaboration, and Coaching
- Defining Leadership Competencies and a Leadership Development Strategy for a Specialty Pharmaceutical Company
- Developing Business Acumen and Account Management
- Developing Business Acumen for Animal Health Professionals
- Developing Business Acumen in Life Sciences
- Developing Field Nurse Educators’ Business Acumen and Customer Engagement Effectiveness
- Developing Specialty Pharma Competency Model to Help Drive Market Access Strategy
- Discovering Opportunities to Accelerate Access through a Learning Diagnostic
- Driving Change through Regional Leadership Summit
- Driving Cultural Transformation During Large-Scale Change
- Elevating Oncology Strategic Account Management (SAM) Effectiveness through a Blended Learning Solution
- Elevating Payer Account Director’s Capabilities
- Ensuring Smooth Acquisition Transition by Leveraging WLH’s Change Management Approach
- Executing a Key Account Management Strategy
- Executing a Key Account Management Strategy: The Transformative Role of Learning and Development
- Field-Based Monitoring: Mitigating Risk, Maximizing Success
- Focus-Change Agility a Winning Capability at All Levels
- From Startup to Sustained: Myovant Sciences’ Talent Architecture Initiative
- Inspect What You Expect: Field based monitoring programs can help companies avoid problems before they start
- Integrated Leadership Development Strategy for a Global Animal Health Company
- Jump Starting a Corporate Merger
- Jump-Starting Your Team During Change: A Critical Leadership Skill
- Jump-Starting Your Team During Change: A Critical Leadership Skill
- Leader-Led Learning: Developing Capabilities
- Leadership Agility Learning Needs Discovery
- Leadership Agility: Strategic Implementation Approach The 5C’s of Transition Leadership®
- Leadership Empathy Is an Imperative
- Leadership Transition Guide and Toolkit
- Leading the Way to a Development Culture
- Learning Professionals as Change Agents
- Leveraging Diversity: A Case for Change
- Mitigating Compliance Risks Across the Sales Execution Cycle
- More Change is Coming
- New Year, New Goals – The Importance of Business Planning
- ODP-Five Critical Principles to Guide Organizational Change
- Organizational Redesign and Business Planning
- Overcoming Senior Team Dysfunction via Team Reset Meetings
- Overcoming the Pitfalls of Traditional Compliance Training for Sales Professionals
- Post-Merger Integration
- Readying Leaders to Drive Organizational Transformation
- Reframing Account Management as an Enterprise Capability
- Reset, Realign and Reengage: Returning to Work
- Restructuring US Market Access Organization for a Global Pharmaceutical Company
- Retaining Female Talent in the Age of COVID-19
- Retaining Female Talent in the BioPharma Industry
- Retaining Female Talent in the Workplace
- Retaining Talent
- Retaining Your Talent in Life Sciences
- Setting Strategic Direction via Senior Leadership Team Jump Starts
- Strategic Partnerships for Building Account Management
- Talent Retention Solution Overview
- The Changing Pharmaceutical Sales Landscape: Recommendations for Achieving Compliance and Sales Excellence
- The Culture Connection: Driving Change and Sustainability
- The Missing Element of Transformative Change
- The Role of Learning Professionals as Change Agents
- Time for the Retention Strategy Reset
- Unleashed: L&D’s Role in Change Leadership
- Upskilling Business Acumen and Account Management Skills through Blended Learning
- Upskilling Business Acumen for Medical Outcomes and Science Liaisons (MOSLs)
- What the Buzz is About: As companies demand more from their reps, business acumen becomes an essential skill
- WLH 4 Key Learning Trends
- WLH Learning Trends Report 2023
- WLH Year End Planner 2024
- Women in Leadership Now – Program Overview